Making a Problem Report

A Problem Report can currently be generated using either the logbook web form or the JELI program which is available from the JTabs menubar used by OPS. In both cases, the user checks the "Needs Attention" checkbox to indicate that he or she wishes to make a PR rather than a regular informational logentry. With JELI, selection of the checkbox immediately opens a panel prompting the user to select the required problem classification fields as shown below. When the checkbox is selected on the web form, the user makes his or her entry normally and then upon saving the entry is presented with a second brief form to allow selection of system and responsible group.