Updating a Problem Report
Finding the form
An authenticated user may update or close a Problem Report. The form to do so is available by clicking the "Update this Record..." link that is shown when viewing the entry detail as shown:
Making the Update
The form to update the PR is identical to the form used to create the PR, but with the addition of a text area for making a comment.
- To close the PR uncheck the "Needs Attention" checkbox
- To recategorize the PR, choose a different System and/or Component
- To reassign the PR, choose a different Group
- To explain your action, add a comment.
- Don't forget to press "Submit" to save your changes
